Delivery & Returns

Free delivery is available on all products over $500. Choose a specific delivery date & time that suits you for a small additional fee.

Payment Policy

We offer cash on delivery for all products that are in stock, allowing you to inspect your items upon delivery. If the product is unsatisfactory, damaged, or not functioning, you can refuse the delivery. This way, you can avoid the hassle of refunds. For all products available on back-order, we require a 70% deposit to facilitate the ordering of the product.

Delivery Overview

Our delivery process is simple and efficient, designed to ensure your order reaches you smoothly. This streamlined process is designed to provide you with a hassle-free shopping experience. If you have any questions or need assistance at any step, our customer support team is here to help! Here’s a quick overview of the four key steps involved:

1. Order the Product and specify the Delivery Instructions

2. You will receive an Order Confirmation Message with details

3. Wait for Your Order to Arrive. You can track your order too.
4. Pick up Your Order and make Payment only if you are satisfied.

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To keep our prices low, we reserve the right to charge a 10% restocking fee on returns, which helps cover shipping costs and maintain our competitive pricing.

How to Initiate a Return

To start a return, please contact us at returns@techdepot.africa. If your return is approved, we will provide a return shipping label and instructions for sending your package. Items returned without prior authorization will not be accepted.

For any return-related inquiries, feel free to reach out to us at returns@techdepot.africa.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (like food and flowers), custom products (special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Please note that we cannot accept returns on sale items or gift cards.

Exchanges

For the quickest way to get what you want, return the item you have, and once your return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we receive and inspect your return to inform you if the refund has been approved. If approved, the refund will be processed to your original payment method.

To keep our prices affordable, the 30-day return policy applies only to devices (phones, headphones, computers, etc.). Added accessories, bundles, or premium shipping are nonrefundable.

FAQs

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

What conditions must be met to return an item?

To be eligible for a return, the item must be in the original condition received—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How do I initiate a return?
To start a return, please contact us at hello@techdepot.africa. If your return is accepted, we'll provide a return shipping label along with instructions for sending your package.
Is next-day delivery available on all orders?

Yes, next-day delivery is available for items that are in stock. Please note that items on back-order are not eligible for next-day delivery.

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